As a business owner, you want an ICT service provider that understands your business, is proactive and able to adapt.
“Boat Bike Tours offers tourists cruises to various European destinations. Our holidays are popular: the number of bookings has risen considerably in recent years. Our original reservation system – a relatively standard system derived from a reservation system for holiday homes – was increasingly becoming a bottleneck to further growth. In addition, we had to pay a fixed fee per booking to the supplier, which made the costs even higher.”
Among other things, we asked Typeqast to build a new, tailor-made reservation system for us. It includes the functionality we liked about the old system, supplemented by new functionality, including a better connection between the front and back office. Under the supervision of a Typeqast project manager, we performed an analysis of the challenge and carried out a mapping session. Based on these, Typeqast produced the project planning and quoted us a fixed price for design and construction.
The project was completed on time, within budget and entirely to our satisfaction. The new reservation system has many more functions, enabling us to handle personal wishes at a much more detailed level. In addition, the system can process higher visitor numbers more easily and we no longer have to pay a fixed fee per booking. We will fine-tune the system even further during the next phase, for example by integrating our new Salesforce CRM system and by giving our distributors and partners direct access to the system via a log-in. This will enable them to see their bookings and they can book guests on our holidays themselves.
Typeqast works in accordance with the agile methodology. Following a bi-weekly scrum, the construction team delivers a partial release in a testing environment. Very handy, because you want to be sure that you eventually get a solution that meets your exact wishes. We work with Aron, a permanent project manager from Typeqast, who has communicated every single one of our wishes to the construction team in Croatia. Via Trello, video conferencing, mail and phone, we are kept informed about progress on a daily basis. Aron will also be our permanent contact for the next phase. We now see him as more of a team member than a Typeqast employee.
Boat Bike Tours organizes combined boat and bike holidays in dozens of countries throughout Europe. The tour operator was established in 2003 and handles 150,000 overnight stay bookings per year.
The enormous growth in traveler numbers Limitations of the reservation system Variable costs per booking
Tailor-made booking platform API integration: a better connection between front and back office Salesforce integration
Tailor-made solution Fast upscaling Executed on time and within budget