back to project list
Case study

Service House

Klant
Service House
Wat we deden
Payment Solution
Service
Development team

The nice thing is that we can influence the selection and composition of the team ourselves. The quality and professionalism of the Typeqast staff
cannot be faulted.

ABOUT THE CUSTOMER

This customer is an innovative, service-oriented company in the field of sustainable energy and mobility. Building a second-generation customer platform, through which energy producers can generate extra income and strengthen their customer relations.

WHAT WAS THE CHALLENGE

The new platform is a scaled-up version of an existing platform. Because more and more companies and their customers are using the platform, services are continually being added, functionalities developed and processes automated. A lot of work. The development of new functionality is a lengthy process. It is therefore important to work with a fixed and committed team, to keep the knowledge and experience gained within the project.

THE SOLUTION

We work with hybrid teams. This means that part of the team works on-site at the location of the customer and the other part works remotely from Typeqast’s office in Croatia. The product owner at the client is the intermediary between the customer’s business and the development team. Typeqast supplies a Croatian team and a product owner to the customer. Together with the team, the product owner translates the wishes and requirements into a design. The way of working is based on Scrum with two-week sprints. Each day begins with a stand-up video-conferencing meeting. Mutual contact is very good, thanks to the daily interaction and short communication lines. The customer signs off future sprints while also being provided a demo of what was accomplished in each sprint.

RESULT

Amongst others, the Payment & Collection functionality, doing SEPA Direct Debit collections and linking payments to unpaid bills as part of the invoicing process, has been completed. The platform, designed as a scalable asynchronous micro service, handles automatic payments in batches of 100.000+ transactions, made by 40,000 energy customers.